Under the PM-KISAN scheme, a robust grievance redressal system is in place. The farmers can lodge their grievances on the PM-KISAN portal and 24×7 IVRS facility for effective and timely resolution. Further, the farmers also have the facility to register their grievances, if any through Public Grievances portal. In addition of above, Ministry of Agriculture & Farmers Welfare has developed Kisan e-Mitra, Farmers’ digital assistance to address the queries related to PM Kisan Samman Nidhi scheme (PM-KISAN) scheme in their own languages.
Kisan e-Mitra’ an AI-powered chat bot to assist farmers with queries about the PM Kisan Samman Nidhi scheme. This solution supports multiple languages and is evolving to assist with other government programs. Deployed under the PM-Kisan Samman Nidhi scheme, Kisan E-Mitra is a grievance redressal chatbot designed to eliminate delays in the resolution of farmers’ complaints related to payment, registration, eligibility, and eKYC update with regards to the scheme. The chatbot also lets users raise queries in local languages.
Presentation- Dibyabharati Nayak
